Privacy Policy

1. Information we currently collect

Our published quick-booking form asks for the selected service, service location, preferred date and time, and mobile number. It emails the submitted fields to the WordPress administrator so the team can respond to the request.

When account or booking features are used, we may also handle name, email address, phone number, account identifier, home or service address, map coordinates, booking and service notes, messages, status information, assigned-technician information, and session or security records.

The current quick-booking form does not request customer file uploads, and production App API 0.4.0 has no customer media-upload endpoint. If an image or file-upload feature is enabled later, we will update this policy before relying on that feature.

2. How we use information

We use information to receive and respond to service requests, create and manage accounts where available, arrange and administer bookings, assign appropriate service providers, communicate about service and support, protect accounts, prevent misuse, maintain operational records, and improve the website and app.

3. Google Sign-In and location

If you use Google Sign-In, we may receive your name, email address, Google account identifier, and verification status for account creation, login, security, and account management. Google Maps or related mapping features may process an address or location you choose for service fulfilment.

4. Cookies, analytics, and advertising measurement

The production website currently uses Google Analytics and Google tags, and Meta Pixel. These technologies may receive basic device, browser, cookie, page-view, referral, and interaction information when pages load or features are used. WooCommerce may also use cookies or local storage for cart, session, and attribution functions.

A dedicated consent-management configuration has not yet been verified. Non-essential tracking may therefore load before an explicit cookie choice. We are reviewing consent controls and will update this policy when the verified configuration changes.

5. Booking, communications, and payment systems

The website uses WordPress, WPForms, Bookly, and WooCommerce components. Quick-booking submissions are sent to the administrator by WordPress email. The email transport provider and its retention settings have not yet been independently verified. WhatsApp support uses a direct link that opens WhatsApp; no server-side WhatsApp Business API integration has been verified. Phone OTP and SMS verification are currently disabled.

No online payment gateway is currently enabled in the verified production settings. If online payments are enabled in the future, the payment provider will handle payment credentials where applicable, and this policy will be updated with the verified provider and data flow before launch.

6. Sharing and access

Authorised Home Services Online administrators can access information needed to operate and support the service. A technician or service provider may receive only the customer and job details needed for an assigned request. Hosting, backup, authentication, mapping, analytics, email, and other service providers may process limited information needed to provide their services. Information may also be preserved or disclosed to address security, fraud, disputes, or a valid authority request.

7. Security and retention

We use access controls and operational safeguards intended to protect information, but no system can be guaranteed completely secure. Do not send passwords, one-time codes, or payment credentials through ordinary support messages.

Verified deletion requests are handled manually. We aim to revoke account access promptly and complete deletion or anonymisation of removable profile, contact, Google-link, address, location, and session information within 30 days after verification, subject to any active booking, refund, complaint, warranty, or dispute that must first be closed.

Completed booking, payment, complaint, warranty, refund, and dispute records may be retained for up to seven years after resolution where needed for business records or an unresolved matter. Support messages may be retained for up to two years, and security or audit logs for up to 12 months. A minimal anonymous booking reference may remain so operational records stay consistent.

Production backups are currently stored through the website backup system and may retain older copies until normal count-based rotation removes them. Backup encryption, a fixed 90-day maximum, and automatic deletion replay have not been verified. If a backup is restored, relevant verified deletion requests must be reviewed and reapplied manually.

8. Your choices and account deletion

You may request access, correction, or deletion of personal information associated with your account. Use our Account Deletion Request page or email info@homesservices.online. We verify requests through the account-linked email address and may ask for limited information needed to confirm account control.

9. Policy changes

We will update this page when verified services or data practices change. The current version and its last-updated date will remain available at this URL.

10. Contact

Home Services Online
PWD Main Road, Islamabad
Email: info@homesservices.online
Phone: +92 335 0552466